Please note that the term “Goldfishh” or “Goldfishh Services” or “we”, “us”, “our” etc. in this agreement implies the services provided by Goldfishh Supplychain Technologies Private Limited, a company registered under the Companies Act, 2013 (18 of 2013) in India. The term “Customer”, “you”, ”your”, “User”,”Member” etc. implies the Users who will be availing the services of Goldfishh.
This agreement ("user agreement") incorporates the terms of services for Goldfishh Supplychain Technologies Private Limited and its affiliate entities to provide services to the person (s) ("the User") intending to purchase or inquiring for any products and/ or services of Goldfishh by using Goldfishh's websites or using any other customer interface channels of Goldfishh which includes its sales persons, offices, call centers, advertisements, information campaigns, etc.
Both the User and Goldfishh are individually referred as 'party' to the agreement and collective referred to as 'parties'.
Please note that the terms “Goldfishh”, “Goldfishh Services”, “we”, “us”, “our” etc. in this document refers to Goldfishh Supplychain technologies Private Limited, a Company registered under the Companies Act, 2013 (18 of 2013), in India. The term “Customer”, “you”,” your”, “User”, “Member” etc. implies the Users who will be availing the services of Goldfishh.
What Personal Information we collect from you and how we use it?
Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email address, credit card number, cardholder name, expiration date, bookings, passengers, and any and all details that may be necessary from the customer to enable Goldfishh to provide its services with great experience.
When browsing our Website, you are not required to provide any Personal Information unless and until you choose to make a purchase or send an enquiry or sign up for one of our e-mail newsletters or other services.
We may also ask you for other Personal Information that will be essential in the delivery and fulfillment of our service.
If you choose to become a registered member of our website, you must provide your name, address, telephone number, e-mail address, a unique login name, password, and password validation, and a password hint to help you remember your password.
As a member, you can choose to complete your online profile by providing us with preferences, credit card billing information, delivery address and other Personal Information.
This information is primarily used to assist you in making bookings quickly without having to type in the same information repeatedly. For example, you can store your address so that when your make a booking, we may automatically pre - fill the data for you.
Goldfishh values opinions and comments from members, so we frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional.
Typically, the information is aggregated, and used to make improvements to the website, mobile site and mobile app and its services and to develop appealing content, features and promotions for members. Survey participants are anonymous unless otherwise stated in the survey.
Promotions & Sweepstakes
Goldfishh may frequently sponsor promotions and sweepstakes to give members the opportunity to win prizes, discounts or other benefits.
Information collected by Goldfishh for such activities may include contact information and survey questions. We use contact information to notify contest winners and survey information to develop promotions and product improvements.
In addition, you may look forward to receiving monthly newsletters and exclusive promotions offering special deals. However, you may choose at any time to no longer receive these types of e - mail messages.
Automatic Logging of Session Data
We automatically log generic information about your device’s connection to the internet, which we call "session data", that is anonymous and not linked to any Personal Information. Session data consists of things such as IP address, operating system and type of browser software being used and the activities conducted by the user while on the device.
An IP address is a number that lets devices attached to the internet, such as our web servers, know where to send data back to the user, such as the pages of the website the user wishes to view. The data collected in the session is for our analysis to understand how the users are experiencing the product or the website through the various devices that they are using. It also helps us diagnose problems with our servers and lets us better administer our systems. Although such information does not identify any visitor personally, it is possible to determine from an IP address a visitor's Internet Service Provider (ISP), and the approximate geographic location of his or her point of connectivity.
As to the personalization of experience, these types of cookies allow you to log in without having to type your log - in name each time (only your password is needed); we may also use such cookies to display an advertisement to you while you are on the Website or mobile site or to send you a ‘best day to buy email (or similar emails - assuming you have not opted out of receiving such emails) focusing on destinations in which we think you might be interested.
None of this information is passed to any third party, and is used solely by us to provide you with a better user experience on the Website and mobile site.
A cookie may also be placed by our advertising server. Such cookies are used only for purposes of tracking the effectiveness of advertising served by us on our website and mobile site and no PII is gathered from you by the use of these cookies, nor is this information shared with any third parties. Similarly, a cookie may be placed by our third - party advertising companies or advertisement providers or servers.
These companies may use aggregated statistics about your visits to our websites or mobile sites in order to provide relevant advertisements of goods and services that may be of potential interest to you. The information they collect does not include your PII.
The third-party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of ads. Any such information is anonymous. They may use this anonymous information about your visits to our websites in order to provide advertisements about goods and services of potential interest to you. No PII is collected during this process. The information is anonymous, and does not link online actions to an identifiable person.
Most Web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. Goldfishh supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking Goldfishh cookies may disable certain features on the website and mobile site, and may make it impossible to purchase or use certain services available on the website and mobile site. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust.
From time to time we may add or enhance the services available on the Website.
To the extent these services are provided, and used by you, we will use the information you provide to facilitate the service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the Website better and easier to use.
With whom your Personal Information is shared?
When you book various services through Goldfishh, we must provide certain of your Personal Information to our Partners to enable the successful fulfilment of your order. These partners may be, but not limited to the following – logistics service providers, transporters, warehousing companies, delivery agents, relocation service providers, 3PL players, courier service providers, insurance companies etc.
However, we do not sell or rent individual customer names or other Personal Information to third parties except sharing of such information with our alliance partners or vendors who are engaged by us for providing various promotional and other benefits to our customers from time to time basis their booking history with us.
We may also share certain filtered Personal Information to our business partners who may contact the customers to offer certain products or services (which may include free or paid products / services) which will enable the customers to have a better experience or to avail certain benefits specially made for Goldfishh Customers. Examples of such partners are entities offering co-branded credit cards, warehousing insurance, insurance cover against loss of possessions, banking cards etc.
We use non-personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behaviour of our customers and visitors, and by measuring demographics and interests regarding specific areas of the website, mobile site and mobile app. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites.
Occasionally, Goldfishh will hire a third party to act on our behalf for projects such as market - research surveys and contest - entry processing and will provide information to these third parties specifically for use in connection with these projects.
The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.
How you can opt-out of receiving our promotional e-mails?
At any time, you may unsubscribe from our newsletters or promotional services through the "My Account" link on the website or mobile site or mobile app.
You will occasionally receive e-mail updates from us about fare sales in your area, special offers, new Goldfishh services, and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the "unsubscribe" link or follow the instructions in each e- mail message or send us an email from our Contact us page on the website. Goldfishh reserves the right to limit membership to those who will accept emails.
What safeguards we have in place to protect your Personal Information?
All payments on the website, mobile site and mobile app are secured.
This means all Personal Information you provide is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.
What Android and iOS Permissions required while using our mobile applications?
When Goldfishh app is installed on your phone, a list of permissions appears. Since there is no option to customize those permissions, below is a description of the permissions that Goldfishh requires and the data that Goldfishh shall access and use.
Android permissions: Device & App history:
We need your device permission to get information about your device, like OS (operating system) name, OS version, mobile network, hardware model, unique device identifier, preferred language, etc. Basis these inputs, we intend to optimize your booking experience, use OS specific capabilities to drive great in-funnel experiences using components of device’s OS, etc.
This permission enables us to know about details of your account(s) on your mobile device. We use this info to auto-fill your email ID’s and provide a typing free in-funnel experience. It helps us map email ID’s to a particular user to give you the benefit of exclusive offers, wallet cash-backs, etc. It also allows facilitating your Facebook and Google+ login.
This permission enables us to give you the benefit of location specific deals and provide you a personalized in-funnel experience. When you launch Goldfishh app, we auto-detect your location so that your nearest airport or city is auto-filled. Your options are personalized based on your locations.
If you allow us to access your SMS, we read your SMS to autofill or prepopulate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making a booking and you don’t need to move out of the app to read the SMS and then enter it in the app.
The app requires access to make phone calls so that you can make phone calls to our executives, partners, customer contact centers etc. directly through the app.
If you allow us to access your contacts, it enables us to provide a lot of social features to you such as inviting your friends to try our app, send across referral links to your friends etc.
Photo/ Media/ Files:
The libraries in the app use these permissions to allow map data to be saved to your phone's external storage, like SD cards. By saving map data locally, your phone doesn't need to re-download the same map data every time you use the app. This provides you a seamless experience, even on low bandwidth network.
Wi-Fi connection information:
When you allow us the permission to detect your Wi-Fi connection, we optimize your experience such as more detailing on your order, tracking, etc.
Device ID & Call information:
This permission is used to detect your Android ID through which we can uniquely identify users. It also lets us know your contact details using which we pre-populate specific fields to ensure a seamless booking experience.
This permission enables us to put your travel plan on your calendar.
iOS Permissions: Notifications:
If you opt in for notifications, it enables us to send across exclusive deals, promotional offers, order related updates, etc. on your device. If you do not opt for this, updates of your order status, booking confirmation, refund (in case of cancellation), etc. will be sent through SMS.
If you opt in for contacts permission, it enables us to provide a lot of social features to you such as sharing with your friends, inviting your friends to try our app, send across referral links to your friends, etc.
This permission enables us to give you the benefit of location specific deals and provide you a personalized in-funnel experience. When you launch our app to make a booking, we auto-detect your location so that your nearest Airport or City is auto-filled. Your options are personalized basis your locations.
What other information should I know about my privacy?
In addition to the circumstances described above, Goldfishh may disclose the member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Goldfishh or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. In addition, if Goldfishh or substantially all of its assets are acquired, our customer information will most likely also be transferred in connection with such acquisition.
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